DJI Mavic 3 Pro Deal Honored by Amazon. Here’s how to get yours for $799!

Last Monday, Amazon offered the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo at the very low prices of $799 and $1,299 instead of the normal MSRP of $2,199 and $2,999. The DroneXL DJI Price Tracker picked up on these steep discounts, but before writing about these DJI promotions, we contacted Amazon to verify the deals.

Here’s what happened since we hit the “buy now” and “publish” buttons, as well as the steps you can take to claim your DJI Mavic 3 Pro drone from Amazon as well!

DJI Mavic 3 Pro for $799 on Amazon!

On March 4th, we learned about these Amazon deals; the DJI Mavic 3 Pro for $799 and the DJI Mavic 3 Pro Fly More Combo for $2,199. The deals were displayed on the official DJI Store, available for Amazon Prime customers, in stock, and to be fulfilled by Amazon itself.

However, since it still felt too good to be true, I contacted Amazon myself to make sure it all added up. “Go ahead and buy the drone. They are part of a Promotion,” the customer support agent told me when I asked him if these drones were indeed available at these prices and were not open-box, used, or refurbished products. “No, these are, in fact, new DJI drones that you can buy today,” the Amazon employee reassured me.

So, I went ahead and placed the order for a DJI Mavic 3 Pro drone, and I wrote an article about it that I published here on DroneXL.

Within minutes, I was contacted by many of our readers on social media and through messaging apps. People were wondering if these orders were legit and placing orders quickly before the deal would be sold out or disappear altogether.

Hey Haye. My name is *** and I’ve followed you from the start of my drone career. Just wanted to reach out with regards to the sale on the Mavic 3 Pro for $799 from the other day. I originally ordered it as did many but were extremely upset when we all got the “order canceled” due to availability notice. My wife actually jumped on the phone with Amazon’s customer service and after a lot of going back and forth, Amazon allowed me to purchase the drone at full price but agreed to credit me for the difference and basically honoring the 799$ price tag. Just got it an hour ago.

The unbelievable promotion only lasted for a few hours, but I saw many orders flow through the DroneXL Amazon Affiliate account. Typically, only a small percentage would use the affiliate links to buy products on Amazon, which would mean that many orders happened outside of what we could track.

After placing my order and writing the article for DroneXL, the waiting began. My DJI Mavic 3 Pro was to be delivered on Tuesday before 10 p.m. However, on Monday, my delivery day got pushed back to Wednesday before 10 p.m. I was getting worried that the deal might fall through.

On Wednesday morning, all the orders that were showing up in the DroneXL Amazon Affiliate account vanished. Not a good sign. I started hearing from other people that their orders had been canceled without any explanation from Amazon. And sure enough, a few hours later, my order got canceled as well.

There was no information as to why or what the reason for the cancelation was. I started contacting Amazon and spoke to at least five customer service agents, two supervisors, and sent an email explaining that Amazon should live up to its principles of putting the customer first and that the retailer should keep their end of the deal, i.e. deliver us the DJI Mavic 3 Pro for the discounted price as advertised.

Late on Wednesday and today, I started hearing that some DroneXL readers who had jumped on the DJI Mavic 3 Pro deal had succeeded in getting Amazon to deliver them the DJI drone for a discounted price. I got on the phone with Amazon again, and this time I was able to convince the customer service department to honor the deal. Here are the steps I and others took to get there.

How to get Amazon to honor the DJI Mavic 3 Pro deal!

Here are the detailed steps I and others took to get Amazon to honor the deal on the DJI Mavic 3 Pro and DJI Mavic 3 Pro Fly More Combo.

1. Log into your Amazon account
2. In the top right, click on Hello [your name]
3. On the next page, click on Customer Service
4. New page: “Do you need help with a recent item, [your name],?
5. Click on “Help with something else”
6. New page. Again, click on “Help with something else”
7. New page: Click on “I need more help”
8. This triggers the Amazon Customer Service Chat to start
9. Keep clicking “Something else” until they offer to call you
10. Have Amazon call you.
11. When you finally speak to an Amazon agent you explain that you bought the DJI Mavic 3 Pro for $799 of the DJI Mavic 3 Pro Fly More Combo for $1,299, and that for no reason your order got canceled.
12. Amazon will give you the runaround that they ran out of stock, that it was sold by a different seller, etc. Do not accept any of their excuses, and kindly (or firmly) remind them that this drone was on the official DJI storefront, available to Amazon Prime customers, to be fulfilled by Amazon itself, and in stock. You ordered and paid for the drone; Amazon now needs to deliver the drone for the advertised price. Do not accept their excuses about inventory management, out-of-stock, etc. Amazon knows exactly what is in stock. They accepted your order. They now need to deliver.
13. The solution that has worked for me and others is to suggest buying the DJI Mavic 3 Pro again for the full retail price, having it shipped to you, and once you receive the drone, contacting Amazon again to get a refund for the difference between the MSRP of $2,199 and the discounted price of $799. Amazon will credit you for the difference. This is the solution that has been suggested by Amazon to me and others.
14. I’m still in the middle of this process, as my DJI Mavic 3 Pro will not get here until Saturday, but others have already received their drones and worked with Amazon to get the difference reimbursed.
15. Pro tip I: When you talk to the Amazon customer support agent, make sure that they confirm and repeat back to you this process, as Amazon records all phone conversations. Also ask the agent to send you a confirmation email outlining what you have agreed upon, including the reimbursement.
16. Pro tip II: Remind the agent that Amazon has honored this solution with other customers already, so why would they treat you differently? That wouldn’t be fair now, right?
17. If Amazon still doesn’t honor the deal with you and you don’t want the drone at full retail price, you can always ship it back and get a refund. So, there should be no risk to you at all. However, if that happens to you, please let us know at DroneXL so that we can write about Amazon not living up to its customer promise.
18. So far, I know of quite a few people who have successfully completed the above steps, and others, including myself, who are in the middle of the process. I have the email confirmation from Amazon and order the DJI Mavic 3 Pro again just now.

Please do not give up and follow these steps to get your heavily discounted DJI Mavic 3 Pro or DJI Mavic 3 Pro Fly More Combo, and be sure to let us know about your success! It will take some time and maybe a few phone calls, but it can be done. Good luck! 😉

Confirmation emails from Amazon

Amora!